Bitpanda Review
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In this Bitpanda review, we will take a look at the all-in-one platform to invest in stocks, crypto, and metals. Our methodology includes creating an account, depositing funds, purchasing crypto using the desktop and mobile versions, and testing the customer support team to see if it's a good platform to use.
Our Take
Bottom line:
Bitpanda is a reputable and well-established cryptocurrency platform that excels in bringing together beneficial features in one exchange. It has a good mix of products and services including a crypto exchange, traditional assets, and a debit card to spend crypto that is suitable for beginners and experienced investors. However, US investors are not allowed and the fiat-to-crypto trading fees are expensive. Moreover, there is a lack of trading volume and liquidity for high-net-worth investors.
Promotion:- Reputable crypto platform with over 2.5 million users worldwide
- Trade crypto, stock indices and metals on a single platform
- Supports a wide range of payment methods and fiat currencies to fund an account
- Useful features such as instant-swap and DCA
- Bitpanda Debit Card to spend crypto at VISA merchants
- Fees to purchase crypto with fiat currency are quite high
- Additional fees and surcharges for certain payment methods
- Lack of trading volume and liquidity for serious traders
- Prohibited in the United States
Bitpanda At A Glance
Bitpanda, formerly known as Coinimal, is based in Vienna, Austria, and provides an easy-to-use trading desk for individuals to get started with cryptocurrencies. The exchange allows the investors to buy, sell, or instantly swap over 100 digital assets with a user-friendly platform and offers a wide variety of products. Bitpanda has grown in popularity due to its simplicity and unique markets like crypto, stocks, precious metals, ETFs, and crypto indices.
Some of the notable features of Bitpanda include:
- Buy, sell, or swap crypto, stocks, precious metals, ETFs, and crypto indices daily
- Wide range of payment options such as bank cards, e-wallets, and SEPA bank transfers
- Deposit and withdraw using EUR, CHF, GBP, USD or TRY
- Create price alerts for supported digital assets
- Trading discounts with the Bitpanda Ecosystem using the BEST Token
- Fast and easy transactions with fully automated order systems
The company was founded in 2014 by CEO's Eric Demuth, Paul Klanschek and CTO Christian Trummer. Bitpanda comprises over 400 team members that serve more than 3.5 million users globally and is one of the fastest-growing Fintech companies in Europe.
| Exchange Name | Bitpanda |
|---|---|
| Fiat Currency | Euro, US Dollar, Swiss Franc, British Pound Sterling & Turkish Lira |
| Trading Pairs | 23 |
| Payment Type | Debit/credit card, SEPA, Skrill, Neteller, Bank Wire, Sofort, Giropay & others |
| Trading Fee | 1.49% per trade |
| Deposit Fee | Depends on the payment method |
| TP/SL Orders | Yes |
| Mobile App | Yes |
Bitpanda Compared and Alternatives
| Exchange | Crypto Assets | Trading Fees | Rating | Promotion | Website | Review |
|---|---|---|---|---|---|---|
 Binance | 385 | 0.1% (spot) and 0.02% / 0.04% (Futures) | Rating | Up to $100 welcome bonus | Visit Binance | Binance Review |
 Coinbase | 241 | 0.4% (maker), 0.6% (taker) | Rating | $5 BTC bonus (USA only) | Visit Coinbase | Coinbase Review |
 eToro | 79 | 1% | Rating | None available at this time | Visit eToro Cryptocurrency is offered by eToro USA LLC (“the MSB”) (NMLS: 1769299) and is not FDIC or SIPC insured. Investing involves risk, and content is provided for educational purposes only, does not imply a recommendation, and is not a guarantee of future performance. [website domain name] is not an affiliate and may be compensated if you access certain products or services offered by the MSB. | eToro Review |
Bitpanda's Top Features and Services Reviewed
Crypto, Indices, Stocks, EFTs & Metals
The team at Bitpanda believes that individuals should be able to easily and securely invest in the most popular assets. Bitpanda allows its users to buy and sell over 50 cryptocurrencies, crypto indices, stocks, EFTs, and metals all in one trading account. Popular stocks & EFTs include Tesla, Apple, Facebook, FTSE 100 and NASDAQ 100. This is similar to platforms like Binance which offer tokenized stocks.
There are 3 crypto indices offered that contain multiple coins for users to gain exposure to the overall market. Stocks and ETFs can be purchased in fractional amounts from as little as €1. These assets can be one-off purchases or recurring orders.
Customers can also purchase metals such as gold, silver, palladium, and platinum, which have historically been considered an excellent store of value and hedge against inflation. The purchased asset is legally owned by the customer and physically backed in a secure vault that is stored in a high-security facility in Switzerland by Brinks. The overall selection of markets on Bitpanda allows users to diversify their portfolio into several asset classes using one trading platform.
Recurring Purchases
Recurring orders otherwise known as Dollar Cost Averaging (DCA) are a great tool for investors to gradually accumulate a portfolio. The stress of volatility and asset price is negated through recurring orders to set up an automatic and recurring payment that can be daily, weekly, or monthly to invest in crypto over time. The Bitpanda Savings plan will smooth out price fluctuations and take advantage of cost-averaging benefits. Payments can be set up using a credit/debit card or SEPA direct debit.
Bitpanda Swap
Bitpanda Swap enables the instant swapping of one digital asset into another in a fast and easy way. The service is also simple, secure, and limit-free service. The user interface is fast and responsive to instantly swap any supported coin or token on the exchange using the desktop or mobile app for iOS and Android devices. Swapped coins will arrive immediately in the particular wallet which can be withdrawn.
Bitpanda Card
Bitpanda offers a good debit card to spend crypto, metals, and stocks that are linked to the wallet at any time or any place. The card is integrated with VISA technology that allows users to spend funds at over 54 million merchants worldwide in 200+ countries. There are no card fees or monthly account costs to use the Bitpanda debit card.
The card can be linked to a mobile device using the Bitpanda app to monitor real-time purchases. For VIP users, there is an added incentive to spend using the card to earn crypto cashback bonuses per transaction between 0.5% and 2%.
Accepted Countries
Bitpanda is widely supported across the United Kingdom, United Arab Emirates, and Europe for users to deposit funds within the SEPA (Single Euro Payments Area) to buy, trade, and sell digital currencies. Therefore, countries outside this region such as Australia, the United States, Canada, China, South Africa, New Zealand, and Singapore will not be able to complete ID Verification to purchase cryptocurrencies on Bitpanda.
Volume & Liquidity
According to Coinmarketcap, Bitpanda Pro is the 68th largest cryptocurrency exchange by traffic, liquidity, trading volumes, and confidence in the legitimacy of trading volumes reported. At the time of writing, Bitpanda processes over $20 million in daily transaction volume, with BTC/EUR, ETH/EUR, and XRP/EUR as its biggest trading pairs.
The BTC/EUR pair has a liquidity score of 300/1000 which is fairly low and suggests there is a higher slippage on large order sizes compared to more liquid exchanges. The overall trading volumes are similar to CoinCorner, which is one of the top UK-based crypto exchanges that have similar features to Bitpanda.
Login & Verification
New users to Bitpanda and Bitpanda Pro will need to create an account and complete Identity verification to become fully verified as per the EU regulations and Know Your Customer (KYC) processes on the platform. A paper document such as a driver's license is not sufficient for verification. For most countries, users will need to upload a copy of a Government-backed Passport to complete identity verification.
Deposit Methods & Limits
Bitpanda offers a safe and secure platform to deposit funds to buy and sell cryptocurrencies and traditional markets. The supported fiat currencies include the EUR, GBP, CHF, TRY, and USD. Cryptocurrencies and ERC-20 tokens can also be transferred to Bitpanda as a deposit to swap for other digital assets.
The supported deposit methods for traditional currencies vary per country and include credit cards (VISA and Mastercard), SOFORT, EPS, Giropay, Neteller, Skrill, Online Bank Transfer, and SEPA. For USA customers, the accepted payment method to buy crypto is using a credit card or Skrill, with the latter being the only available withdrawal method for USD transfers.
| Payment Type | Deposit Limit (24hr) | Withdrawal Limit (24hr) |
|---|---|---|
| Online payment | EUR 10,000 | EUR 100,000 |
| Credit card | EUR 2,500 | N/A |
| Bank transfer (SEPA) | EUR 500,000 | EUR 5,000,000 |
Buying Crypto
Bitpanda platform supports 57 cryptocurrencies that can be bought or sold on the exchange such as Bitcoin, Ethereum, Dogecoin, XRP, and BEST, the Bitpanda Ecosystem Token. The exchange lists the large market cap coins, stablecoins, and lesser-known altcoins as speculative investments or for portfolio diversification. The selection of cryptocurrencies and 3 crypto indices offers a wide range of coins for various types of investors to gain exposure to the market.
Buying Bitcoin and other digital currencies with Bitpanda is seamless, fast, and easy. The overall process from creating an account, and completing ID verification to depositing funds has been designed to suit beginners. Buying crypto with Bitpanda does not require advanced knowledge of charting or placing price orders. The overall experience is streamlined with a visually appealing interface that does not have complicated options which can be distracting and confusing.
Bitpanda Pro
Bitpanda Pro is an advanced trading platform that can be used to speculate on 23 digital currencies paired against the Euro, Swiss France, and Turkish Lira. The user interface on desktop and mobile versions is sleek, and intuitive and offers advanced trading tools and indicators to suit both retail and professional traders.
The chart in the middle of the layout is quite small and will not suit traders who rely on technical analysis. There is the option for full-screen mode, however, it will need to be minimized to enter an order. The full-screen mode also does not allow charting with drawing tools, patterns, and lines to be overlaid.
In terms of market execution, Bitpanda Pro offers the option to place a market order, limit order, and stop order. These are the 3 basic order types that can be used to enter into a buy or sell position. Compared to the top crypto trading platforms that we have reviewed, the selection of order types is limited and does not include advanced orders such as One Cancels The Other, Trailing Stop, Iceberg, and others.
In our opinion, Bitpanda Pro is not suited for beginners as they will find the default trading arrangement to be confronted with the order book, market depth charts, and market history data. A simpler method for beginners is to use the Bitpanda swap service or exchange service.
Bitpanda Crypto Index
The Bitpanda Crypto Index (BCI10) consists of the top 5, 10, or 25 cryptocurrencies by market size and liquidity that can be bought and sold on the Bitpanda exchange. Using a single order, customers can purchase the Bitcoin Crypto Index to gain exposure to the most popular cryptocurrencies. Bitpanda will automatically rebalance the user's portfolio each month based on real-time data to ensure the correct allocation of coins within a portfolio.
The Bitpanda Crypto Indexes offered include:
- Bitpanda Crypto Index 5 (BCI-5) includes the top 5 coins
- Bitpanda Crypto Index 10 (BCI-10) includes the top 10 coins
- Bitpanda Crypto Index 25 (BCI-25) includes the top 25 coins
The benefits of investing in the Bitpanda Crypto Index fund are automatically investing in the best digital currencies within the market and reducing exposure to price volatility. The index can be bought, swapped, and sold like any other cryptocurrency on the exchange. There are zero performance-related fees or fees for assets held by Bitpanda, however, there is a trading premium of 1.99% applied for each buy, swap, or sell transaction.
In addition, each month there is a 1.99% fee to rebalance the coins within the Bitpanda Crypto Index. Overall, the Bitpanda crypto index is suitable for beginners who want to easily and safely invest in cryptocurrencies and maintain a well-diversified portfolio. The biggest downside is the trading fees which are quite high, however, can be cheaper fees compared to individually buying each coin on Bitpanda.
Bitpanda To Go
Bitpanda collaborated with the Austrian postal office in its effort to make cryptocurrency accessible to everyone by establishing a Bitpanda To Go voucher. One can get a voucher in Austria from any of the 1,750 partnered postal branches with cash or other accepted payment methods.
The voucher codes can further be redeemed from a verified Bitpanda account, and the coins will be directly deposited in the person's wallet. Also, when one purchases cryptocurrencies through Bitpanda To Go, the customer gets a significant reduction.
Bitpanda Fees
Individuals who buy and sell cryptocurrencies using fiat money on Bitpanda will be charged a transaction fee of 1.49% per order. The fee can be reduced by 20% by paying with BEST, the utility token of Bitpanda. Overall, the spot fees for buying and selling Bitcoin and other cryptocurrencies are quite expensive when compared to other fiat-to-crypto exchanges. For example, popular crypto exchanges in Europe such as bitFlyer and EXMO have instant trading fees between 0.2% and 0.3%.
Bitpanda Pro Fees
Bitpanda Pro uses a maker-and-taker model to determine the transaction fees on the exchange. The highest maker and taker fees on Bitpanda Pro are 0.1% and 0.15%. The trading fees on Bitpanda Pro are competitive compared to similar platforms such as Binance, KuCoin, and FTX. However, the exchange liquidity on Bitpanda Pro is average which can result in slippage and higher spread costs on pairs with low trading volume.
Precious Metals Fees
Buying precious metals on Bitpanda such as Gold, Silver, and Platinum has additional fees in addition to a storage fee. For Gold, the fee to buy and sell is 0.5% and 1% respectively. The fees for Silver are 2.5% and 2% for buy and sell orders. The storage costs for holding the physical assets within a secure vault depend on the metal which is either 0.0125% or 0.025% of the total amount per week.
In our opinion, the fees for buying, storing, and selling metals on Bitpanda do not seem to offer high value for money, particularly when investors can choose to buy Bitcoin as a store of value for a much lower fee and store it on a secure hardware wallet for free.
| Metal | Storage Fee |
|---|---|
| Gold | 0.0125% |
| Silver | 0.0250% |
| Palladium | 0.0250% |
| Platinum | 0.0250% |
Customer Support and Review
Bitpanda provides a comprehensive support helpdesk with an online knowledge base. There are hundreds of articles within the Help Section that answer the majority of the topics related to getting started with crypto on Bitpanda. In addition, there is a FAQ section on the website that answers the most commonly asked questions about fees, limits, withdrawals and deposits, payment methods, and ID verification.
For specific queries or troubleshooting issues, Bitpanda has a live chat system to speak with a team member or a contact ticket to send a query. Responses to the ticket system can take more than 48 hours to obtain a return email, which can be expected for a large crypto exchange with over 2.5 million users worldwide but is generally not acceptable for everyday users.
According to Trustpilot, Bitpanda has a 4.5/5 star rating based on 5,882 customer reviews. An estimated 79% of all customer reviews are in the EXCELLENT category, however, the most recent feedback has numerous negative reviews on customer support which make up most of the complaints on Bitpanda. Long waiting times for support to respond, missing funds, and issues with the ID verification process are the most common frustrations on the exchange.
Mobile App
The Bitpanda App is available for Android and iOS mobile devices to provide users with an easy way to transact Bitcoin and invest in stocks or ETFs. The app is fast, intuitive, and safe for buying, storing, trading, and selling digital currencies with Bitpanda. The trading app has received positive reviews from customers with a 4.8/5 star rating on Google's Play Store with a total of 16,438 votes.
Frequently Asked Questions
BitPanda is regulated within Austria and France under the Austrian Financial Market Authority (FMA) and French Autorité des marchés financiers (AMF), which is the Financial Markets Authority of France. The exchange does not appear to be regulated under other significant authorities such as FinCEN for the UK, or AUSTRAC within Australia. Bitpanda enforces the Know Your Customer (KYC) and Anti-Money Laundering (AML) processes to impose the regulatory requirements that are stipulated in different countries all over the world.
Bitpanda appears to be a safe and secure exchange that features two-factor authentication (2FA), multi-signature wallets and state-of-the-art cold storage solutions to ensure customer funds are kept safe. Other measures in place are SSL encryption, DDOS protection and email confirmation for withdrawing funds from Bitpanda. Bitpanda also holds a PSD2 payment service provider license as per legislation in Europe to make cross-border payments safe, easy and secure with enhanced security measures.
According to our research, Bitpanda has never been hacked or compromised since its inception in 2014. To date, there have been no reports of denial of service attacks, system hijacking, theft of funds from wallets or privacy breaches of users' personal information.
Individuals with US citizenship or located within the United States are not allowed to use Bitpanda. The USA is a restricted country due to strict regulatory policies enforced by the US Government. Customers in this region that want to purchase cryptocurrency will need to create an account with a trusted crypto exchange that is licensed and regulated within most States and Territories within the USA.
Bitpanda provides a digital wallet to store fiat currency and cryptocurrency assets that are deposited or purchased on the exchange. Customers funds are stored in offline multi-signature wallets that feature bank-like cold storage solutions to ensure assets under custody are kept secure.
BEST is the native token of Bitpanda, Bitpanda Pro and the entire Bitpanda ecosystem. The token is burned on a quarterly basis until 50% of the total BEST supply has been removed. Holding BEST Tokens within a Bitpanda wallet offers various benefits to users on the platform such as a 20% discount on trading fees using Bitpanda Pro.
Final Verdict
Bitpanda is a reputable exchange that offers fast and reliable service for individuals across Europe and the United Kingdom to buy, trade, store, and sell cryptocurrencies. The user interface has been designed for a broad range of investor types from beginners to advanced traders on its Bitpanda Pro platform. Bitpanda has excelled in the cryptocurrency space by offering a range of markets to participate in using a single platform such as crypto, stocks, indices, and metals.
The fees on Bitpanda for instant buy and sell positions, recurring orders, and storing precious metals are a little high when compared to reputable alternatives that offer similar services. However, Bitpanda and Bitpanda Pro provide a safe and user-friendly exchange on desktop and mobile app for individuals who are looking for a place to buy cryptocurrencies using fiat.
| Categories | HedgewithCrypto Rating |
|---|---|
| Features | 4.2 / 5 |
| Supported Fiat Currencies and Deposit Methods | 3.4 / 5 |
| Supported Cryptocurrencies and Trading Pairs | 3.5 / 5 |
| Fees | 2.5 / 5 |
| Ease of Use | 4.7 / 5 |
| Customer Support | 4.5 / 5 |
| Security Measures | 4.4 / 5 |
| Mobile App | 4 / 5 |
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