Cointree is one of Australia’s most popular cryptocurrency exchanges, offering locals the ability to trade Bitcoin among other digital currencies. Over nearly a decade in the business, Cointree’s platform has developed a solid reputation among its users for strong customer support, an excellent user interface and supporting the ability to pay bills using crypto.
It can be difficult for Australians to determine which platform’s features are best suited to their individual investment needs. That’s why this Cointree review will put the exchange to the test and dive into the pros and cons, fees, and security measures.
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Our Cointree Review - Quick Verdict
Cointree is one of Australia’s most reputable crypto exchanges, offering an easy way for investors to access 160+ digital currencies with AUD. The platform is a little light on features, but this isn’t necessarily a bad thing – as what Cointree focuses on, it does well. However, when signing up for an account we found the verification process to be cumbersome and unreliable.
Our Cointree account is still yet to be verified, 72+ hours after submitting all the required documents. This is a bad look for a platform that wants to streamline and demystify the crypto investment process. Such an issue makes it hard to recommend Cointree until it’s resolved, in spite of its excellent track record and competitive trading fees.
- AUSTRAC licenced exchange in Australia
- Beginner-friendly user interface
- Support for SMSF investors
- Not suitable for professional traders
- Not the cheapest exchange in Australia for high net worth investors
- AUD deposits can incur a fee
- AUSTRAC licensed exchange in Australia. Cointree is registered with and abides by all the relevant Australian financial laws, including KYC and AML requirements. This allows the platform to support AUD deposits and withdrawals and aids its reputation.
- Beginner-friendly user interface. Although most exchanges these days offer a streamlined navigational experience, Cointree is one of the best going around. Beginners will find using the platform a breeze.
- Support for SMSF investors. Adding cryptocurrency to a retirement account is becoming a more popular option for Australians. Cointree is renowned in the industry for its excellent support in this area.
- Not suitable for professional traders. Although the platform isn’t aimed at this audience, Cointree lacks several of the features a pro trader would be searching for – such as margin trading, derivatives, and advanced order types.
- Not the cheapest exchange in Australia. Cointree’s trading fees are 0.9% per order, and 0.5% for crypto-to-crypto swaps. These fees are quite competitive but are ultimately more expensive than Swyftx, Binance and other popular exchanges.
- AUD deposits incur a fee. Depositing AUD is one of the best ways to add money to a crypto trading platform. However, Cointree is not transparent with the fees that will be charged for doing so. Although these costs will likely be less than a few dollars, certain competitors offer free AUD deposits.
Cointree Compared and Alternatives
|Exchange||Crypto Assets||Trading Fees||Rating||Promotion||Website||Review|
|$20 Bitcoin for creating a verified account||Visit Swyftx||Swyftx Review|
|600+||0% to 0.1%|
|Up to $100 welcome bonus||Visit Binance||Binance Review|
|370+||1% for instant buy and sell|
|None available at this time||Visit CoinSpot||CoinSpot Review|
Cointree At A Glance
|Features||Spot exchange, SMSF investing, Multi-token wallet, OTC trading|
|Fiat Currency||AUD only|
|Payment Type||POLI, PayID, Bank transfer, Cash Deposit, Crypto|
|Supported Cryptocurrencies||160+, including BTC, ETH, BNB, XRP, ADA, DOGE|
|Trading Fee||0.9% per fiat to crypto trade|
|AUD Deposit Fee||PayID: $1.30, Cash Deposit: 3%|
|Customer Support||Live chatbot, Ticket/email system, Support centre|
|Security Measures||98% of funds stored in cold wallets, 2FA for withdrawing funds|
|Mobile App||Yes (Android and iOS)|
Cointree is a well-established crypto exchange that has been a mainstay in the Australian community. Cointree was founded in 2013 by Shane Stevenson and is based out of Melbourne, Australia. The platform is AUSTRAC-licenced and offers Aussie residents an easy way to build their crypto portfolios. Since its humble beginnings over a decade ago, Cointree has amassed over 80,000 registered users and avoided any major incidents.
The Cointree platform boasts over 160 assets for individuals to invest in crypto (and sell) such as Bitcoin, Ethereum and Dogecoin. Because of its user-friendly interface, competitive fees, and reputation for safety, Cointree is often the choice for beginners looking to get started in the crypto sphere.
Review of the Top Features on Cointree
Below, we've highlighted a few of the crypto exchange's most intriguing and valuable features.
Dollar-cost averaging (DCA) is one of the most powerful yet simple investing strategies that are especially effective in a volatile cryptocurrency market. Although DCA can (and is) employed by traders of all experience levels, it is particularly useful for beginners given how easy it is to implement.
To match Cointree’s target audience of crypto novices, the platform offers “recurring purchases”. This allows customers to automatically make regular deposits and purchases of Bitcoin and other assets at their current price. By doing so, investors are less prone to the market’s hefty swings as they can average down their purchase price over time. This is an excellent tool that customers with a long-term investment horizon should strongly consider.
Cointree is renowned among the Australian crypto community for being the go-to crypto SMSF platform to build a retirement portfolio. The company offers SMSF investors seven days a week support, with average response times of under four hours on business days. All the relevant tax forms and reporting requirements are readily available for those growing their SMSFs with Cointree.
The Cointree exchange has one of the fastest registration processes for new SMSF accounts, allowing users to get started within five minutes. The team can also assist individuals with setting up their fund’s trust deed and passing the sole-purpose test – requirements for operating an SMSF. The fees for using an SMSF to buy crypto can be as low as 0.5% which is reasonable.
Overall, Cointree is set up to help investors take their retirement funds into their own hands and have an excellent and dedicated support crew ready to make the process simple. It is clearly one of the exchange’s standout features.
Cointree’s buy page for each of its supported assets sports various useful data, such as a customizable crypto charting platform, a basic overview of the project and popular portfolio allocations. The integration of a chart provides a great middle-ground for more advanced investors to perform technical analysis on an asset’s performance. There are 50+ indicators available, although, unlike other charting software, investors can’t add custom indicators made by the community.
A particularly unique element of the Cointree research pages is the “Top Portfolios” section. This feature shows users the best-performing portfolio that contains the specific coin being researched. Say an investor was considering buying AAVE – the Top Portfolios hub shows that AAVE’s most successful pairing over the past week was with ALGO, ADA and CFX. It also includes information on how the portfolio is weighted, so users can easily copy it. In that sense, Cointree provides a sort of proxy social and copy trading experience, although it lacks the depth of pioneers like eToro.
Account Creation and ID Verification
Cointree users are regulated by AUSTRAC and are therefore required to collect each customer’s identity information to comply with anti-fraud and terrorism laws. New accounts can navigate the platform without passing verification, but they are restricted from trading digital assets, withdrawing BTC or depositing funds. Full verification is required to cash out of Bitcoin into AUD.
Cointree has one of the slower and more arduous ID verification processes on the market. Although the website claims it will only take a few minutes for a new account to be verified, our Cointree account is still unverified, 72 hours+ after submitting all required documents. The process itself is a little convoluted too, as it requires numbers and images of a government-issued document and a thirty-second video recording. Customers not wanting to wait to start trading might have to consider other cryptocurrency exchanges with faster verification, such as CoinSpot, Swyftx, or Binance.
Supported Fiat and Deposit Methods
As an Australian crypto exchange, Cointree accepts AUD deposits. There are several different deposit methods accepted which should be enough to satisfy most Aussie residents. There is a minimum deposit and purchase of AUD $20, while the maximum daily buy amount is $10,000. Cointree also implements a weekly $20,000 maximum for buying/depositing, although these limits can be appealed depending on each customer’s specific circumstances.
|Deposit Method||Transaction speed||Daily limit||Fees|
|Bank transfer||24-48 business hours||$20-10,000||None disclosed|
|Cash deposit||Instant once cash is deposited at physical location||$50-5,000||3%|
Supported Crypto & Trading Pairs
Cointree has a solid list of prominent digital currencies as well as some more obscure tokens available to investors. There are over 160 trading pairs, with AUD being the base fiat currency that crypto is traded against. Most novice investors will be satisfied with the range of popular currencies available, including giants BTC, ETH, LTC, and BNB.
Cointree falls flat in comparison to both Australian and international competitors like Swyftx, Binance, and Coinspot – with each exchange boasting 300+ trading pairs. The Cointree cryptocurrency exchange is missing some relatively high-demand coins, such as LEO, TON and BIT. Each purchased coin can be stored in the Cointree wallet. Overall, the supported crypto and trading pairs should fulfill the needs of most buy-and-hold investors, while more involved traders may want to look elsewhere.
Cointree uses a tiered-fee structure that varies between 0.5% and 0.9% to instantly buy or sell crypto, depending on the monthly volume traded. The trading fees are quite reasonable for high-net-worth investors. However, for beginners that are looking to make their first crypto purchase, Cointree's trading fees are not the cheapest option available in Australia.
|Tier||Instant Buy and Sell Fee||Crypto to Crypto Fee||Monthly Trading Volume Required|
We also note the spread between the bid and ask is high compared to other cryptocurrency exchanges. At the time of writing, there is a $670 premium on the price of Bitcoin. A trader that purchases 1 BTC and immediately sells it back to the exchange will incur a considerable loss even if the price of the asset remains the same. This is a major drawback with using Cointree as these hidden costs will accumulate over time.
Cointree Trading Fees – Compared
Considering there are no requirements to reach the Bronze tier, 0.25% for coin-to-coin crypto trades is a rather competitive rate. In comparison, most Australian cryptocurrency exchanges charge flat trading fees regardless of whether fiat or digital currencies are being transferred.
Cointree’s instant buy/sell trading fees (0.5-9%) are decent for an Australian crypto exchange, coming in cheaper than Coinspot (1%). However, Swyftx (0.6% base fee) is still the cheaper option, especially when spreads are considered. Higher volume traders should steer clear of Cointree and stick to international alternatives like ByBit or Binance.
|Exchange||Base Trading Fee|
Cointree themselves don’t collect fees for AUD deposits, however, some of their partnered payment providers do. In general, the platform is rather vague about its deposit fees and the only way to be sure about them is by creating a Cointree account and testing out payments. In general, charging a deposit fee for deposits from an Australian bank account is not the norm and other Australian crypto exchanges like Swyftx and Coinspot offer free and instant AUD deposits. Conversely, fiat withdrawals from Cointree are free.
Digital asset deposits and withdrawals will incur a standard network fee, which is a way of compensating miners/validators for their efforts verifying blockchain transactions. This “gas fee” can vary from less than a cent to a few dollars and will depend on network congestion and the coin being sent.
|Payment Type||Deposit Fee||Limit|
|PayID||$2.75||$25 min. $2,000 per 24 hours|
|POLi||$3.30||$25 min. $10,000 per 24 hours|
|Bank transfer||None||$20 min. $10,000 per 24 hours|
|Cash Deposit||$3.00||$50 min. $8,000 per transaction|
Cointree Ease of Use
Cointree is clearly an exchange aimed at beginners, and its ease of use reflects this. Navigating the platform is a seamless experience that even the least tech-capable individuals should find simple enough. Every major feature can be accessed via Cointree’s three main tabs – Dashboard, Buy/Sell/Trade and Wallet.
The dashboard provides an overview of everything a novice investor would need – their portfolio’s performance, transaction history, and the crypto market’s movements. In that vein, placing a spot order is quite simple too. Traders can begin the process from their dashboard (by selecting “Buy ‘x’ asset”) or by clicking on the Buy/Sell/Trade tab. Either way, this will bring up the purchase page, which is clearly labeled, de-cluttered, and easy to negotiate.
Signing up for an SMSF account is a similarly straightforward process. New users just need to create an account as they normally would and reach out to Cointree’s support team. Barring the potentially isolated example of our account not being verified, this should only take a few hours.
Cointree App Review
Cointree only recently developed and released a mobile app for iOS and Android users. The application undergoes regular updates (about one per month). Because of how new it is, the app doesn’t have any reviews from customers on either the Google Play or Apple App store. We briefly used the app and it appeared to reflect the main platform’s ideology – an easy-to-navigate exchange with a smooth user interface and minimal clutter.
Cointree Customer Support
Cointree's website provides a comprehensive Help and Support section to assist beginners that want to buy Bitcoin or other coins for the first time. There is also the option to contact the customer service team directly by 'Submitting a Request'. There is no live chatbot to answer any queries after hours. In search of Cointree reviews, recent feedback and comments on platforms such as TrustPilot and ProductReview are quite negative.
Cointree is renowned as a safe digital currency exchange with several security measures to protect its user's personal information and keep their funds secure. These measures include SSL certification, two-factor authentication, wallet, and personal information encryption. There have also been no reported hacks or theft of funds on Cointree since the cryptocurrency exchange was established.
One downside is that Cointree has not published any proof of reserves as of 2023. There is no information provided on an insurance fund in case of a hack, insolvency, or other counterparty risks, which might be off-putting for the security-conscious investor.
Frequently Asked Questions
Yes, Cointree appears to be a safe crypto exchange with several security measures to protect its user's personal information and keep their funds secure. Based on our research, Cointree has not had any security incidents since it was founded.
Yes, Cointree requires users that buy or sell cryptocurrency to prove their identity in accordance with Know-Your-Customer (KYC) protocols. New accounts will need to submit government-issued documentation like a passport or driver’s license, as well as a video recording of themselves.
Yes, Cointree allows its users to set up recurring deposits to automatically purchase crypto. This strategy is known as Dollar-Cost Averaging and is a powerful tool for beginners.
Yes, Cointree is renowned for supporting Australian investors that decide to use their Super Fund (SMSF) to purchase digital currency like Bitcoin (BTC), Ethereum (ETH) and other cryptocurrencies. Users will need to complete a letter of authority to begin setting up a crypto SMSF account.
Yes, Cointree has an affiliate program that rewards between 30-70% of the commissions on each trade for all new members that sign up using a unique referral link. The commission rate is based on a tiered structure.
Final Verdict & Score
|Review Criteria||HWC Score|
|Features||3.5 / 5|
|Supported Fiat and Deposit Methods||3.5 / 5|
|Supported Crypto & Trading Pairs||3.5 / 5|
|Fees||3 / 5|
|Ease of Use||5 / 5|
|Customer support||3.5 / 5|
|Security Measures||4 / 5|
|Mobile App||4 / 5|
Cointree is one of Australia’s smaller crypto exchanges that’s made a name for itself thanks to its beginner-friendly philosophy and dedication to supporting self-managed super funds (SMSF). The platform’s knowledge of the oftentimes convoluted SMSF regulations has made it one of the best crypto exchanges for investors looking to take their retirement funds into their own hands.
However, Cointree does have quite a few limitations. It is solid, without excelling, at most of its offerings – it supports a middling number of cryptocurrencies, its fees are competitive but not fantastic and the verification process can be quite a pain.
The Cointree platform is certainly a viable option for Australian crypto investors looking to begin building their portfolios. However, those with more experience will likely prefer an exchange with a greater range of features, and those looking to trade crypto will likely want an alternative with better order options and fee structures.