Digital Surge is a crypto exchange that provides direct access to buy Bitcoin with AUD or 200+ altcoins. In this review, we will provide an overview of our experience using the Australian cryptocurrency exchange and assess the important aspects of a crypto exchange such as deposit methods, trading fees, security and customer support.
While we aim to provide you with the most accurate information in this Digital Surge review, we suggest that you visit their website from time to time to keep updated with any changes that may occur afterward.
Ease of use
Before getting started, we recommend using a Bitcoin hardware wallet such as the Ledger Nano X when trading cryptocurrency. If you don't have a wallet, read our guide on best Bitcoin hardware wallets to purchase.
This post contains affiliate links with our partners who may compensate us.
What Is Digital Surge?
Digital Surge is a cryptocurrency exchange that provides a uniquely easy way to buy, sell and store crypto in Australia. With an emphasis on simplicity, the platform makes crypto as enjoyable and easy-to-understand as possible. Based in Brisbane, Digital Surge is a friendly, close-knit team committed to building trust and transparency within the cryptocurrency community, taking part in a number of community events to help to bring awareness to the industry.
POLI: $2 to $3.30, PayID: None
Bank account: None, Crypto: Standard network fee
Digital Surge Compared
Bank transfer is one the most popular methods to deposit AUD on Digital Surge. This comparison table lists other popular Australian cryptocurrency exchanges that accepts bank transfers to buy Bitcoin.
$10 Free Bitcoin
0.1% / 1%
None available at this time
$10 Free Bitcoin
Is Digital Surge Safe?
Based on our research, Digital Surge appears to be a safe platform to buy and sell cryptocurrencies with industry standard security measures in place. These measures ensure the safety of clients information and funds when using the platform and include Two Factor Authentication, hot and cold storage wallets and multi-layered security processes. Since the exchange was established, there have been no reported hacks of theft of funds on Digital Surge.
Is Digital Surge Legit?
Digital Surge appears to be a legitimate exchange that is registered with AUSTRAC who enforce financial laws to minimize the risk of criminals using cryptocurrency exchanges for money laundering, terrorism financing and cyber crimes.
The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 requires regulated entities such as Digital Surge to collect information to establish a customer’s identity, monitor transactions and report to AUSTRAC transactions or activity that is suspicious or involves large amounts of cash over $10,000.
Features & Benefits
Digital Surge offers a beginner-friendly and easy to use trading platform to exchange digital currencies. The exchange also offers the following features:
- Rapid verification process to complete KYC
- A layout designed to make trading simple & easy-to-understand
- Straightforward, enjoyable & stress-free way to trade
- Supports 220+ cryptocurrencies to buy, trade and sell
- Low fees & competitive spreads
- Fast and secure AUD deposits using PayID or POLi payments
- A mobile-friendly interface designed for simplicity & everyday use
- Ability to pay Australian bills with Bitcoin
- Free, highly secure personal wallet
- Cold-offline/hot storage for security & convenience
- Premium educational resources & expert trading advice for all customers
- Responsive & personalised customer support
Account Registration & Login
To create an account with Digital Surge users will need to go through a registration process to create a trading account. Digital Surge exchange will prompt for an email address. Verification of the email address completes the basic account creation process and users can login to Digital Surge.
Digital Surge Verification
Digital Surge uses RapidID and two-factor authentication to ensure the identity verification process is smooth, safe and as quick as possible. Users can get verified in a few minutes with a smartphone camera (for facial recognition check) and a form of official identification such as a Passport or Australian Drivers Licence.
Trade With Australia's Most Trusted Exchange
Independent Reserve provides a stable and secure platform for individuals to buy and sell 26 of the most popular digital currencies.
Digital Surge’s interface features a simple and easy to use dashboard that allows users to view their Portfolio as a whole to see how their investments are performing. The interface allows users to monitor their favourite coins within a personal Watchlist to quickly see which coins are performing the best (and worst) with the Top Gainers list. An easy click through on any of them will transfer to a full detail page of each asset.
To get started, users can click on the asset to buy which will bring up the live chart and price in AUD. There are fields to enter in the amount to purchase with the deposited funds. For example, if the user wants to buy Bitcoin, the asset is selected from the list and they are taken to the coin details page. An order entry box is shown to enter the amount of AUD to buy Bitcoin. The equivalent amount of Bitcoin is displayed at the current market rate.
Paying Bills With Bitcoin
Digital Surge offers a feature to let individuals pay any Australian bill or credit card statement using Bitcoin (BTC). Users will need the BPAY details of the biller to make a Bitcoin payment. The process is guided through a wizard to make it easy. This is a great option for investors that want to spend their funds without having to sell Bitcoin back to AUD.
The process is guided through a wizard which gives the option to:
- Pay BPAY bill
- Pay to Credit Card
- Pay to Bank Account
Once an option to pay with has been select, the biller's BPAY details can be entered. The funds will be taken from either the users Digital Surge wallet or a an offline cryptocurrency hardware wallet.
Deposit Methods & Limits
Digital Surge Australia offers deposits through PayID/Osko (instant and free) and POLi payments (starting at $2 and capped at $3.30). There is currently no option to buy crypto using credit card, cash deposit or with PayPal using Digital Surge.
PayID/Osko payments are now available for all accounts through PayID. This means users can instant deposit and withdraw in a safe and easy method. PayID/Osko provides a fast, versatile, simple and near real-time payment system to meet the specific needs of crypto users.
Depends on bank
Digital Surge fees for instant buying and selling is a flat 0.5%. This rate is competitive compared to other exchanges in Australia such as Swyftx, CoinJar and Independent Reserve. Users that trade high volumes on the exchange will be charged a different fee based on a rolling 30 day trade volume.
The trading volume is calculated every 1 hour and the trading fees can be reduced to 0.1% if the volume exceeds 1 Million AUD. This is the same fee that Binance charges for all trades.
Volume (30 Day)
$100,000 - $250,000
$250,000 - $500,000
$500,000 - $1,000,000
Digital Surge offers over 220+ altcoins, giving it one of the widest selections of crypto in Australia that include:
- Bitcoin (BTC)
- Ethereum (ETH)
- Ripple (XRP)
- Litecoin (LTC)
- Bitcoin Cash (BCH)
- Cardano (ADA)
- EOS (EOS)
- Stellar Lumens (XLM)
- Tezos (XTZ)
- Algorand (ALGO)
- Theta (THETA)
- Basic Attention Token (BAT)
Customer Support & Reviews
The customer support team at Digital Surge can be contacted through a live chat app or via email. The response time of the live chat app is usually within the same hour. The exchange provides an interactive Bitcoin wizard to help users get started. Beginners There is also a detailed FAQ section that answers the most commonly asked questions related to Digital Surge.
The feedback on the customer support service is positive on a number of review sites. Searching for 'Digital Surge Review' in Google brings up a number of comments on popular feedback sites such as TrustPilot and Reviews.io. Overall, the ratings on Digital Surge are above 4 out 5 stars.
Frequently Asked Questions
Is There A Mobile Phone App?
Digital Surge does not offer its users a mobile trading app to buy/sell digital currencies on the exchange. However, the platform has been designed as a Progressive Web App (PWA) which allows the exchange to be delivered to a mobile device without using an application.
Does Digital Surge Allow Investing In Cryptocurrency using SMSF?
Australian’s that wish to utilize their Self Managed Super Funds (SMSF) can open an account with Digital Surge to invest in crypto using a super fund. Investors can buy cryptocurrencies with Australian Super such as Bitcoin (BTC), Ethererum (ETH), Ripple (XRP) and more than 200 other cryptocurrencies.
What Countries Does Digital Surge Support?
Digital Surge trading platform only supports users in Australia to buy, sell, and trade cryptocurrencies. International residents will need to use a global fiat-to-crypto exchange that accepts their local fiat currency and payment method.
Does Digital Surge Have A Referral Program?Digital Surge one of the best crypto affiliate programs in Australia. Digital Surge pays out 50% of fees collected on all trades made by the accounts all users have referred. This industry leading referral program allows users to earn passive income for referring friends and family.
To conclude our Digital Surge review, the exchange is an easy to use and beginner-friendly platform for buying, selling, and trading crypto in Australia. Digital Surge was the first exchange in Australia to offer a market leading Live Chat to help users with any questions and currently offer the largest selection of coins to trade. Users that are looking for Bitcoin and cryptocurrency exchange with competitive trading fees, ease-of-use and responsive customer service can consider Digital Surge.