Crypto.com Review: Is It Legit? We Found Out

Posted: May 20th, 2020Updated: Dec 1st, 2021
crypto.com review
Crypto.com is a popular cryptocurrency exchange in the USA that offers several cryptocurrency products and services. In this review we will assess the variety of features offered including the App, Exchange, Earn and Pay features. Our assessment will include commentary on the user-interface, trading assets, fees, supported countries & fiat currencies and more.

Crypto.com

Trading Fees:0.2%
Country:Global (USA Allowed)
Currency:23
Promotion:None available at this time

Key Features

  • Crypto.com App downloaded by 5 million users worldwide
  • US crypto investors and traders allowed
  • Buy crypto with zero credit card fees for first 90 days
  • Volume based trading fees starting from 0.2%
  • TradingView charts on the exchange
  • $25 referral program for bringing in new users
Crypto.com is a digital asset exchange that offers several cryptocurrency products and services. The website is well known for their crypto app which let's you buy, sell, trade, spend, store, earn, loan cash and even pay bills with crypto! Using their own native digital token coin (CRO), Crypto.com has deep liquidity resulting in competitive fees to trade crypto coins against fiat and stablecoins. The user-interface is highly intuitive on an easy to use mobile app.

Key Features

  • Crypto.com App downloaded by 5 million users worldwide
  • US crypto investors and traders allowed
  • Buy crypto with zero credit card fees for first 90 days
  • Volume based trading fees starting from 0.2%
  • TradingView charts on the exchange
  • $25 referral program for bringing in new users
Crypto.com is a digital asset exchange that offers several cryptocurrency products and services. The website is well known for their crypto app which let's you buy, sell, trade, spend, store, earn, loan cash and even pay bills with crypto! Using their own native digital token coin (CRO), Crypto.com has deep liquidity resulting in competitive fees to trade crypto coins against fiat and stablecoins. The user-interface is highly intuitive on an easy to use mobile app.
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This post contains affiliate links with our partners who may compensate us. Read our disclaimer for further information.

What Is Crypto.com?

Crypto.com is a global digital asset service that offers a wide range of products on a beginner-friendly and intuitive mobile app. The digital currency provider allows customers to buy, trade, sell, store, earn, loan and pay bills using cryptocurrencies using its products on mobile devices.
Crypto.com features its own 'exchange' to allow customers all over the world to trade a variety of digital assets on a secure crypto platform using its own web interface. Through its own native digital token coin (CRO), Crypto.com exchange can provide deep liquidity and competitive trading fees for its users to enjoy.

Quick Overview

Exchange NameCrypto.com
Fiat CurrencyAUD, USD, CAD, EUR, GBP, SGD & 17 others
Cryptocurrency90+
Payment TypeBank transfer, wire transfer, credit/debit card, SEPA, Transfer, Wise, PayPal & others.
Trading Fee0.2%
Mobile AppYes

Is Crypto.com Safe?

Crypto.com features bank-like security measures to protect the website, user data and funds safe. Based on our research, there have been no hacks or major theft of funds on the Crypto.com App or Exchange. Examples of security protocols in place to ensure the safety of assets include 100% cold storage wallet for customer funds and Two Factor Authentication (2FA).
The exchange has a strategic partnership with Ledger who are a leading hardware wallet provider. The cold storage assets are covered by a $100,000,000 Insurance Policy. The exchange is also one of the the first cryptocurrency companies in the world to have ISO27001:2013, PCI:DSS 3.2.1, Level 1 compliance and CCSS.

Crypto.com Compared

Crypto.com is a world-class cryptocurrency exchange that offers a wide variety of products and features. Here are a few other top crypto trading platforms that provide cutting edge crypto services like Crypto.com.
ExchangeCrypto AssetsTrading FeesRatingPromotionWebsiteReview
Binance Logo

Binance

300+0.1%
Overall 4.8/5StarStarStarStarEmpty Star
20% off trading feesVisit BinanceBinance Review
Coinbase Logo

Coinbase

200+0.5%
Overall 4.8/5StarStarStarStarEmpty Star
$5 BTC bonus (USA only)Visit CoinbaseCoinbase Review
Crypto.com Logo

Crypto.com

100+0.2%
Overall 4.5/5StarStarStarStarEmpty Star
None available at this timeVisit Crypto.comCrypto.com Review
eToro Logo

eToro

200+Spread only
Overall 4.5/5StarStarStarStarEmpty Star
None available at this timeVisit eToroeToro Review

Features & Services

Beginner-Friendly

Crypto.com offers a highly intuitive, user-friendly and easy to use mobile app to buy and sell 90+ coins at true cost. The app is suited to individuals of all experience levels and supported on iOS and Android devices.

Buy Crypto At True Cost

Unique to Crypto.com, users can buy and sell 90+ cryptocurrencies at true cost with no mark-ups and the best possible execution prices. New users to the App can receive zero-trading fees for 30-days when using a credit or debit card to buy cryptocurrencies. In addition, users can send crypto to other users instantly without fees, or exchange crypto to crypto with zero trading fees.
crypto.com appcrypto.com app

Earn Interest

Similar to lending and borrowing platforms like BlockFi, Nexo and Hodlnaut, users that store their funds on the Crypto.com wallet can earn interest on crypto up to 6.5% p.a. The interest is paid out weekly in the cryptocurrency which can be withdrawn or used for trading on the exchange.

MCO VISA Card

Cryptocurrency investors in Canada, the UK, Singapore, USA and Europe can order a Crypto.com VISA card to spend (like cash) at supported retailers and merchants. The card offers up to 8% cashback on purchases using the MCO card. 

Is Crypto.com Legit?

Crypto.com is a legitimate cryptocurrency exchange that is secured and regulated. US customers fiat wallet balances (in USD) are covered by FDIC insurance up to US$250,000 which provides a level of assurance funds are safe on the platform. To date, there have been no hacks or major theft of funds on Crypto.com or its app.

What Is The Crypto.com App?

Crypto.com App is one of the most popular fiat to crypto exchanges in the world with over 5 million downloads. The trading app provides a fast, easy and safe way to buy crypto at true cost using a debit/credit bank card. The app design has been tailored for usability making it simple for users to scan through and find a feature or product in seconds. The App is supported on iOS and Android mobile devices only. The app cannot be used on a desktop PC to purchase crypto.
crypto.com mobile appcrypto.com mobile app

Supported Countries

Crypto.com App is available worldwide including the USA to purchase cryptocurrency using a debit card or credit. Accepted countries include the USA, Australia, Singapore, the UK and several jurisdictions within Europe. There are some restricted countries that are prohibited from buying crypto using the Crypto.com App.

Getting Started

To buy, sell, send and receive cryptocurrency using the Crypto.com, users will need to download the app and open an account using their mobile phone. A valid email address will be required to receive a verification code to validate the new wallet. There are no fees to create or maintain a Crypto.com account or wallet. 

ID Verification Requirements

Like most fiat to crypto exchanges in the world, new users that create an account with Crypto.com to buy and sell crypto using fiat currency will need to verify their identity. The ID verification process is to comply with AML/CTF regulations that is mandated in several countries worldwide. 
A full name, Government identity document or Passport must be submitted using the app. The speed of the verification process usually takes less than 3 business days to be approved. For more information on the Know Your Customer (KYC) process, read this guide on the Crypto.com website.

Depositing Fiat Currency

Crypto.com App supports 21 different fiat currencies that includes the AUD, BGN, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HRK, HUF, ILS, JPY, NOK, NZD, PLN, RON, SEK, SGD, USD and ZAR. Money can be deposited to the Crypto.com App to purchase crypto using the following payment methods (subject to availability within each country):
  • Bank transfer
  • Wire transfer
  • Credit card or debit bank card
  • SEPA
  • Transfer Wise
  • PayPal
The most popular method to transfer fiat currency in the USA is via a bank transfer (ACH) or a wire transfer. A bank transfer (ACH) is a cheap way to deposit funds that takes approximately 3-5 business days to clear. For higher limits, users are able to deposit up to $250,000 using a wire transfer which has a faster deposit speed of 1-2 business days. There is a minimum deposit amount of $50,000 with a wire transfer which is reasonable compared to other US cryptocurrency exchanges.
CountryCurrencyDeposit MethodMin. LimitDaily LimitSpeed
United StatesUSDBank transfer (ACH)$20$20,0003-5 work days
United StatesUSDWire transfer$5,000$100,0001-2 work days
CanadaCADBank transfer (e-transfer)$100$10,0001 work day
AustraliaAUDBank transfer (NPP)$50$100,0001-4 work days
AustraliaAUDPayPal$50$10,0003-5 work days
SingaporeSGDXfers$50$50,000Instant

Depositing Cryptocurrency

Crypto.com App allows the deposit of 17 digital assets such as BTC, ETH, CRO, BAT, LINK, USDC and DOT. The list of supported coins and ERC-20 tokens are restricted in particular countries such as the United States, Singapore and Hong Kong. For example, USA customers can not deposit popular tokens YFI, AAVE and UNI.
The deposit speed varies on the coin and the number of confirmations required before the funds arrive in the wallet. An email will be sent once a successful deposit is completed. For more information on how it takes to Bitcoin to be deposited, read our article on Bitcoin transfer speeds.
ConfirmationsCryptocurrency
1XRP, XLM, ATOM, BNB, EOS, ALGO
5NEO
6BTC, BCH
12LTC, VET
15ADA
30XTZ, ETH and ERC-20 tokens

What Are The Fees?

Crypto.com charges a standard fee between 1.49%-3.99% to purchase cryptocurrencies via debit cards or a credit card depending on the user's country. The exact cost will be displayed on the app when the order is placed. For a limited time promotion, new Crypto.com users are eligible for a 0% credit card fee waiver for the first 30 days.

Crypto.com Exchange

Crypto.com provides a cryptocurrency trading platform to swap digital currencies and is referred to as the 'Crypto.com Exchange.' The Exchange is accessible online and features an advanced user-interface.

Verification & Limits

For traders that want to buy/sell digital currencies on the Crypto.com Exchange, a tiered verification system with increased features, functionality and limits for each higher level. Traders can deposit an unlimited amount of crypto to the Exchange once KYC is completed.
Verification LevelAccount Features
No verificationView the Exchange and Dashboard only
StarterDeposit crypto, trade crypto-to-crypto, withdraw crypto up to USD $5,000/day
AdvancedDeposit crypto, trade crypto-to-crypto, withdraw up to 100BTC/day

Supported Cryptocurrencies

Crypto.com exchange provides support for over 24 cryptocurrencies such as BTC, XRP, LTC, MCO, EOS, XLM, ATOM, LINK, XTZ, BCH, VET and USDT. The assets can be traded against Bitcoin, Tether and CRO tokens providing a large number of trading pairs. As the exchange is still in beta, we can expect to see further crypto pairs added to the exchange in the near future.
crypto.com exchange marketscrypto.com exchange markets

Trading User Interface

Crypto.com Exchange offers a sleek, intuitive and clean platform for traders to speculate on the digital currency markets. The cryptocurrency trading platform provides advanced features, tools and indicators to analyze the charts and price action. The charting software and tools is provided by Tradingview, which most crypto traders will be familiar with.
crypto.com exchange interfacecrypto.com exchange interface
Switching between crypto pairs fast, responsive and near-instant, which other trading exchanges can struggle with. There was no latency to load the price charts of each trading pair. The drop down menu on the top right to view other assets is a great feature as it doesn't clutter the interface. 
The interface is laid out with the chart in the middle and recent trades on the right to see the last prices that people are willing to buy and sell the selected cryptocurrency and the volume/amount traded at each price level. This makes it easy to enter an order by clicking a recent trade to automatically populate the exact price of the pair. Entering a price in manually can lead to errors.

Placing Trades

The available orders to enter a trade are limit and market orders only. Compared to advanced crypto trading platforms such as Binance, Coinbase Pro, Kraken and KuCoin, the available orders is limited and should be expanded to include stop-limit and OCO orders.
crypto.com order boxcrypto.com order box

Trading Fees

Crypto.com Exchange uses maker fees and taker fees that starts at 0.20% per transaction for market and limit orders. The fees vary based on the overall trade volume which is calculated from the total 30 day trading volume in USD equivalent. The lowest transaction fee on Crypto.com Exchange is 0.04% (maker) and 0.10% (taker) for trading volumes above $10M a month.
Overall, the Crypto.com Exchange starting fee of 0.2% for market and limit orders which is similar to Huobi Global. However, the fee is higher than Binance which offer a 0.10% trading fee that can be further reduced by 25% with referral bonuses or holding the exchange's native BNB token.
Trading Volume (30d)Fees (maker / taker)
$0 - $50,0000.2% / 0.2%
$50,001 - $250,0000.16% / 0.18%
$250,001 - $1,000,0000.12% / 0.16%
$1,000,001 - $2,500,0000.10% / 0.14%
$2,500,001 - $10,000,0000.08% / 0.12%
$10,000,001 and above0.04% / 0.10%

Deposit & Withdrawal Fees

Crypto.com Exchange does not charge a fee to deposit or withdraw cryptocurrency assets to the exchange for trading. The standard blockchain transaction fees to withdraw funds from the exchange will apply that varies on the asset and the network load. For example, the fee to withdraw BTC is 0.0005 BTC.

Crypto.com Derivatives Exchange

To complete with popular leverage trading exchanges such as Bybit, FTX and even Binance, Crypto.com has expanded its products to offer a Derivatives Exchange. The platform allows BTC/USD perpetual contracts to be traded using USDC as collateral. Users on the platform can trade using 50x leverage to control a larger position to take advantage of small price movements.
Similar to the Crypto.com Exchange for trading spot, traders that hold and stake certain amounts of the Crypto.com coin (CRO) are eligible for trading fee discounts. The user-interface for the derivatives market is similar to the spot exchange as shown below.
crypto.com futures tradingcrypto.com futures trading

Crypto.com Earn

A benefit with using the Crypto.com App is the ability to earn interest on cryptocurrencies. To obtain the bonus, the deposited assets must be held within the Crypto.com wallet to earn up to 6.5% p.a. on crypto and 12% for stablecoins. The Crypto.com Earn interest amount is paid out weekly in the deposited coin. For example, Bitcoin (BTC) deposits will earn interest in BTC weekly. 
crypto.com earn interestcrypto.com earn interest
Staking 50,000 or more CRO tokens unlock an additional 2% p.a. interest on fixed term contracts. However, the additional interest is paid in CRO tokens, not the asset.
Crypto.com Earn supports a total of 34 digital coins that include the major coins such as Bitcoin, Ethereum, Litecoin, XRP and Binance Coin. There are 8 stablecoins that can also be deposited to the Crypto.com App to earn interest such as USD Coin, Tether and True USD.
crypto.com assets to earn interestcrypto.com assets to earn interest

Crypto.com VISA Card

Crypto.com App offers a Bitcoin Debit Card backed by VISA to spend crypto and earn cashback rewards on purchases up to 8%. There are no setup charges or annual fees to starting earning rewards at supported retailers using the Crypto.com VISA Card. To apply for the Crypto.com VISA debit card, users must download the Crypto.com App, complete identity verification (KYC), purchase CRO tokens from the App and deposit to their wallet to stake the CRO tokens (for 180 days).
crypto.com VISA cardscrypto.com VISA cards

Cashback Rewards

Depending on the amount of CRO tokens staked within a Crypto.com wallet, MCO VISA cardholders will receive different percentage cashback between 1% and 8% as follows:
  • Obsidian VISA Card: 2% to 8%
  • Icy White/Frosted Rose Gold VISA Card: 1.75% - 5%
  • Royal Indigo/Jade Green VISA Card: 1.5% - 3%
  • Ruby Steel VISA Card: 1% - 2%
Customers that do not stake CRO tokens can still apply and use the Crypto.com VISA card to earn a 1% cashback on purchases. However, are not eligible for additional benefits and card rebates.
crypto.com visa card benefitscrypto.com visa card benefits

Card Rebates

In addition to earning up to 8% cashback bonuses on local and international purchases, Crypto.com VISA Cardholders can benefit by earning in rebates when spending at Crypto.com premium partners that include Spotify, Netflix, Prime and Expedia. The amount of rebate does vary with the amount of CRO staked on the app, which also allows bonus interest to be earned.
There are limits to the rebates per month and customers should check the website for details. Once the 180 lock-up staking period has expired, the tokens can be transferred to a Crypto.com wallet to trade, or continue staking crypto to earn additional benefits.
MerchantCard Rebate
Expedia/Airbnb10%
Spotify100%
Netflix100%
Amazon Prime100%

Crypto.com Pay

Crypto.com is a strong advocate for blockchain technology and the adoption of cryptocurrencies. To further their long term goal, the Crypto.com ecosystem provides a safe platform for individuals and businesses to integrate digital currencies into everyday life. Crypto.com Pay allows merchants to accept payment in Bitcoin or other popular cryptocurrencies on their website.
crypto.com paycrypto.com pay
Crypto.com merchant fees to settle transactions in cryptocurrencies offer savings up to 80% compared to traditional payment systems such as PayPal and the major credit card companies. Online business can choose to be paid in Bitcoin, Ethereum, Litecoin or the Crypto.com coin which is then converted to USD, CAD or EUR.
For online shoppers, Crypto.com App users can spend their digital currencies in the wallet like a normal bank card. The app provides generous incentives in the form of cashbacks and rewards for spending crypto.

Security Features

The safety of funds and information held by a cryptocurrency platform is a vital consideration when selecting an exchange considering several cryptocurrency exchange hacks in recent years.
Crypto.com takes a security-first approach when it comes to security and has implemented a number of strict measures and protocols to protect customers assets. The platform is the first cryptocurrency company in the world to have ISO/IEC 27001:2013, ISO/IEC 27701:2019, PCI:DSS 3.2.1, Level 1 compliance and CCSS.
A summary of the key security features include:
  • 100% of users funds are stored offline in cold storage
  • Fiat currency held in US regulated and highly-secured custodian bank accounts
  • Dedicated team to monitor all transactions including KYC/AML/ATF compliance checks
  • Monitors all withdrawal requests for suspicious transactions and activity
  • External withdrawal address whitelisting through email verification
  • Two Factor Authentication (2FA) to access the App
crypto.com securitycrypto.com security

Customer Support

Crypto.com has a strong social media presence on Facebook and Twitter. There are several comments that compliment the user-interface and ease-of-use on the App. While most of the reviews on TrustPilot for Crypto.com are focussed on the MCO card, overall the site has a rating of 4 out 5 Stars based on over 200 reviews. There are a few comments that complain about slow customer service.
The Crypto.com live bot does take a while for a customer service representative to respond. However, the Support section on the website is very comprehensive and covers all topics on each of the products offered.

Frequently Asked Questions

Kris Marszalek is the Co-Founder and CEO of Crypto.com who leads of team of 200+ employees around the world located in 11 offices. The global company is based in Hong Kong, Singapore, China, United States, United Kingdom, Brazil, Bulgaria, Japan, Russia, India and Ireland.
Crypto.com is one of the better platforms that offers a wide variety of features for cryptocurrency investors using a single platform. Customers can purchase cryptocurrencies quickly and securely using a credit/debit card from anywhere in the world using a phone app. The Exchange is a good platform that includes advanced trading options, drawing tools and indicators for intermediate and professional traders. 
Crypto.com does not offer a demo account with its Exchange for beginners to learn how to trade or become familiar with the trading platform. Before depositing real funds to the Crypto.com Exchange, new traders can use other platforms which offer risk-free crypto trading with a practise account.
Crypto.com is a global cryptocurrency exchange that is available to use in several countries around the world. The exchange launched its service in Australia and has obtained a licensed from the Australian Financial Service License (AFSL) in late 2020. 
The digital currency app has quickly become one of the best crypto exchanges in Australia that accepts Australian Dollars (AUD) via a bank card transaction. Customers no longer need to pay foreign exchange conversion fees to buy crypto using the Crypto.com app.

Conclusion

To conclude our Crypto.com review, the App and Exchange offers excellent financial services and products to increase the global adoption of digital currencies. In particular, the Crypto.com App is a legitimate platform for mobile devices that allows investors all around the world to easily and securely obtain cryptocurrencies such as Bitcoin and Ethereum with a debit/credit card.
Visit Crypto.com
The Crypto.com Exchange is a good platform for intermediate and advanced traders to speculate on cryptocurrencies via a intuitive, stable and user-friendly charting interface. Users are able to speculate on 12+ trading pairs with competitive trading fees that can be discounted by holding CRO tokens. Overall, the Exchange is one of the better cryptocurrency trading platforms to choose from.
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Kevin GrovesKevin GrovesKevin GrovesKevin is the founder and chief editor at hedgewithcrypto that he started in 2019 which has reached over 1.5 million visitors worldwide. He is passionate about cryptocurrency as an emerging technology and is heavily involved in the fast-growing fintech space. A professional trader growing his portfolio since 2016, he has a strong understanding of investing in the market using exchanges, brokers and derivatives platforms. After leaving his full-time job at the start of 2021, his mission today is to share information guides on crypto and to find the best exchanges via hedgewithcrypto through detailed reviews and comparisons. To stay up to date with the latest exchange reviews and guides on Bitcoin, trading, DeFi, staking and more, follow us via our newsletter and social media channels.
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