Crypto.com Review 2023: Features, Fees, Pros & Cons
Crypto.com is a popular cryptocurrency app that offers several cryptocurrency products and services. The exchange has expanded globally to allow individuals to quickly and easily purchase crypto using fiat currency. But should you use it? In this Crypto.com review, we will assess the variety of features offered including the App, Exchange, Earn and Pay features. Our assessment will include commentary on the user interface, trading assets, fees, supported countries, and more.
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Our Crypto.com Review - Quick Verdict
Crypto.com is one of the best crypto platforms that offer a wide variety of features for investors using a powerful platform and app. It is excellent for beginners to buy cryptocurrencies quickly and securely using a credit/debit card from anywhere in the world. The fees are highly competitive in the market with a robust mobile app to monitor a portfolio 24/7.
Crypto.com Pros & Cons
The advantage of Crypto.com is the ability to buy and sell crypto at true cost using a beginner-friendly, modern and intuitive app on Android and iOS devices. The platform supports over 250 coins which can be bought using a mobile device with fiat currency at any time and any place. Packed with useful features such as a Crypto.com VISA card with cashback rewards and financial services to earn crypto interest, Crypto.com is a premium exchange.
The disadvantage of Crypto.com is the arrangement between the Crypto.com App and Crypto.com Exchange for advanced trading. Separate accounts need to be created and linked together which is also confusing when trying to understand the trading fees. Furthermore, several of the benefits on Crypto.com are reserved for customers that stake large amounts of CRO tokens.
- One of the fastest-growing crypto exchanges in the world
- Highly suitable for beginners with a modern and simple-to-use mobile app
- Over 250 cryptocurrency assets to buy and sell
- Very reasonable trading fees on the App and Exchange
- Wide range of features including cashback card, staking, earning interest and NFT's
- Hacked in early 2022 for more than 34 million
- Crypto.com App does not support crypto-to-crypto trading
- Difficult to navigate between the App and Exchange
- Lack of educational guides and support material
Crypto.com Overview
Crypto.com is a global digital asset service that offers a wide range of products on a beginner-friendly and intuitive mobile app. The digital currency provider allows customers to buy, trade, sell, store, earn, loan and pay bills using cryptocurrencies using its products on mobile devices. With over 50 million users worldwide, Crypto.com is becoming a household name in the industry that is best known for its mobile app to monitor a portfolio 24/7.
Crypto.com features its own 'exchange' to allow customers all over the world to trade a variety of digital assets on a secure crypto platform using its own web interface. Through its own native digital token coin (CRO), Crypto.com exchange can provide deep liquidity and competitive trading fees for its users to enjoy.
Crypto.com At A Glance
| Exchange Name | Crypto.com |
|---|---|
| Fiat Currency | AUD, USD, CAD, EUR, GBP, SGD & 17 others |
| Cryptocurrency | 90+ |
| Payment Type | Bank transfer, wire transfer, credit/debit card, SEPA, Transfer, Wise, PayPal & others. |
| Trading Fee | 0.2% |
| Mobile App | Yes |
Is Crypto.com Safe?
Crypto.com features bank-like security measures to protect the website, personal information, and funds. Examples of security protocols in place include a 100% cold storage wallet with FDIC insurance, 2 Factor Authentication (2FA), and compliance with ISO27001 Information Security to protect submitted data.
Despite these safety measures, Crypto.com was hacked in 2022 for more than 34 million dollars worth of Bitcoin and Ethereum. The details surrounding the exchange hack were not confirmed, but all affected users of the theft were reimbursed with the insurance fund.
Crypto.com Comparisons and Alternatives
The team at HedgewithCrypto has written detailed comparisons and alternatives of Crypto.com with other platforms with similar features. These include Crypto.com vs Coinbase and Crypto.com vs Swyftx.
| Exchange | Crypto Assets | Trading Fees | Rating | Promotion | Website | Review |
|---|---|---|---|---|---|---|
 Binance | 600+ | 0% to 0.1% | Rating | Up to $100 welcome bonus | Visit Binance | Binance Review |
 Coinbase | 250+ | 0.5% | Rating | $5 BTC bonus (USA only) | Visit Coinbase | Coinbase Review |
 eToro | 70+ | 1% | Rating | None available at this time | Visit eToro Disclaimer: 78% of retail CFD accounts lose money | eToro Review |
Review of the Top Features on Crypto.com
Beginner-Friendly
Crypto.com offers a highly intuitive, user-friendly and easy-to-use mobile app to buy and sell 90+ coins at true cost. The app is suited to individuals of all experience levels and is supported on iOS and Android devices.
Buy Crypto At True Cost
The Crypto.com app is one of the most widely-recognized platforms for those that are looking for the best way to buy crypto. There are several payment methods and fiat currencies available. Unique to Crypto.com, users can buy and sell 90+ cryptocurrencies at true cost with no mark-ups and the best possible execution prices. New users of the App can receive zero-trading fees for 30-days when using a credit or debit card to buy cryptocurrencies. In addition, users can send crypto to other users instantly without fees, or trade crypto to crypto with zero trading fees.
Earn Interest
Similar to lending and borrowing platforms like BlockFi, Nexo and Hodlnaut, users that store their funds on the Crypto.com wallet can earn interest on crypto up to 6.5% p.a. The interest is paid out weekly in the cryptocurrency which can be withdrawn or used for trading on the exchange.
MCO VISA Card
Cryptocurrency investors in Canada, the UK, Singapore, USA and Europe can order a Crypto.com VISA card to spend (like cash) at supported retailers and merchants. The card offers up to 8% cashback on purchases using the MCO card.
Is Crypto.com Legit?
Crypto.com is a legitimate cryptocurrency exchange that is secured and regulated. US customers fiat wallet balances (in USD) are covered by FDIC insurance up to US$250,000 which provides a level of assurance funds are safe on the platform. To date, there have been no hacks or major theft of funds on Crypto.com or its app.
What Is The Crypto.com App?
Crypto.com is one of the most popular crypto apps in the world with over 5 million downloads. The trading app provides a fast, easy and safe way to buy crypto at true cost using a debit/credit bank card. The app design has been tailored for usability making it simple for users to scan through and find a feature or product in seconds. The App is supported on iOS and Android mobile devices only. The app cannot be used on a desktop PC to purchase crypto.
Supported Countries
Crypto.com App is available worldwide including the USA to purchase cryptocurrency using a debit card or credit. Accepted countries include the USA, Australia, Singapore, the UK and several jurisdictions within Europe. There are some restricted countries that are prohibited from buying crypto using the Crypto.com App.
Getting Started
To buy, sell, send and receive cryptocurrency using Crypto.com, users will need to download the app and open an account using their mobile phone. A valid email address will be required to receive a verification code to validate the new wallet. There are no fees to create or maintain a Crypto.com account or wallet.
ID Verification Requirements
Like most fiat to crypto exchanges in the world, new users that create an account with Crypto.com to buy and sell crypto using fiat currency will need to verify their identity. The ID verification process is to comply with AML/CTF regulations that are mandated in several countries worldwide.
A full name, Government identity document or Passport must be submitted using the app. The speed of the verification process usually takes less than 3 business days to be approved. For more information on the Know Your Customer (KYC) process, read this guide on the Crypto.com website.
Depositing Fiat Currency
Crypto.com App supports 21 different fiat currencies that includes the AUD, BGN, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HRK, HUF, ILS, JPY, NOK, NZD, PLN, RON, SEK, SGD, USD and ZAR. Money can be deposited to the Crypto.com App to purchase crypto using the following payment methods (subject to availability within each country):
- Bank transfer
- Wire transfer
- Credit card or debit bank card
- SEPA
- Transfer Wise
- PayPal
The most popular method to transfer fiat currency in the USA is via a bank transfer (ACH) or a wire transfer. A bank transfer (ACH) is a cheap way to deposit funds that takes approximately 3-5 business days to clear. For higher limits, users are able to deposit up to $250,000 using a wire transfer which has a faster deposit speed of 1-2 business days. There is a minimum deposit amount of $50,000 with a wire transfer which is reasonable compared to other US cryptocurrency exchanges.
| Country | Currency | Deposit Method | Min. Limit | Daily Limit | Speed |
|---|---|---|---|---|---|
| United States | USD | Bank transfer (ACH) | $20 | $20,000 | 3-5 work days |
| United States | USD | Wire transfer | $5,000 | $100,000 | 1-2 work days |
| Canada | CAD | Bank transfer (e-transfer) | $100 | $10,000 | 1 work day |
| Australia | AUD | Bank transfer (NPP) | $50 | $100,000 | 1-4 work days |
| Australia | AUD | PayPal | $50 | $10,000 | 3-5 work days |
| Singapore | SGD | Xfers | $50 | $50,000 | Instant |
Depositing Cryptocurrency
Crypto.com App allows the deposit of 17 digital assets such as BTC, ETH, CRO, BAT, LINK, USDC and DOT. The list of supported coins and ERC-20 tokens are restricted in particular countries such as the United States, Singapore and Hong Kong. For example, USA customers can not deposit popular tokens YFI, AAVE and UNI.
The deposit speed varies on the coin and the number of confirmations required before the funds arrive in the wallet. An email will be sent once a successful deposit is completed.
| Confirmations | Cryptocurrency |
|---|---|
| 1 | XRP, XLM, ATOM, BNB, EOS, ALGO |
| 5 | NEO |
| 6 | BTC, BCH |
| 12 | LTC, VET |
| 15 | ADA |
| 30 | XTZ, ETH and ERC-20 tokens |
Related: How Many Cryptocurrencies Are There?
What Are The Fees?
Crypto.com charges a standard fee between 1.49%-3.99% to purchase cryptocurrencies via debit cards or a credit card depending on the user's country. The exact cost will be displayed on the app when the order is placed. For a limited time promotion, new Crypto.com users are eligible for a 0% credit card fee waiver for the first 30 days.
Crypto.com Exchange
Crypto.com provides a cryptocurrency trading platform to swap digital currencies and is referred to as the 'Crypto.com Exchange.' The Exchange is accessible online and features an advanced user-interface.
Verification & Limits
For traders that want to buy/sell digital currencies on the Crypto.com Exchange, a tiered verification system with increased features, functionality and limits for each higher level. Traders can deposit an unlimited amount of crypto to the Exchange once KYC is completed.
| Verification Level | Account Features |
|---|---|
| No verification | View the Exchange and Dashboard only |
| Starter | Deposit crypto, trade crypto-to-crypto, withdraw crypto up to USD $5,000/day |
| Advanced | Deposit crypto, trade crypto-to-crypto, withdraw up to 100BTC/day |
Supported Cryptocurrencies
Crypto.com exchange provides support for over 24 cryptocurrencies such as BTC, XRP, LTC, MCO, EOS, XLM, ATOM, LINK, XTZ, BCH, VET and USDT. The assets can be traded against Bitcoin, Tether and CRO tokens providing a large number of trading pairs. As the exchange is still in beta, we can expect to see further crypto pairs added to the exchange in the near future.
Trading User Interface
Crypto.com Exchange offers a sleek, intuitive, and clean platform for traders to speculate on the digital currency markets. The cryptocurrency trading platform provides advanced features, tools, and crypto indicators to analyze the price action. The charting software and tools are provided by Tradingview, which most crypto traders will be familiar with.
Switching between crypto pairs fast, responsive and near-instant, which other trading exchanges can struggle with. There was no latency to load the price charts of each trading pair. The drop down menu on the top right to view other assets is a great feature as it doesn't clutter the interface.
The interface is laid out with the chart in the middle and recent trades on the right to see the last prices that people are willing to buy and sell the selected cryptocurrency and the volume/amount traded at each price level. This makes it easy to enter an order by clicking a recent trade to automatically populate the exact price of the pair. Entering a price in manually can lead to errors.
Placing Trades
The available orders to enter a trade are limit and market orders only. Compared to advanced crypto trading platforms such as Binance, Coinbase Pro, Kraken and KuCoin, the available orders is limited and should be expanded to include stop-limit and OCO orders.
Trading Fees
Crypto.com Exchange uses maker fees and taker fees that starts at 0.20% per transaction for market and limit orders. The fees vary based on the overall trade volume which is calculated from the total 30 day trading volume in USD equivalent. The lowest transaction fee on Crypto.com Exchange is 0.04% (maker) and 0.10% (taker) for trading volumes above $10M a month.
Overall, the Crypto.com Exchange starting fee of 0.2% for market and limit orders which is similar to Huobi Global. However, the fee is higher than Binance which offer a 0.10% trading fee that can be further reduced by 25% with referral bonuses or holding the exchange's native BNB token.
| Trading Volume (30d) | Fees (maker / taker) |
|---|---|
| $0 - $50,000 | 0.2% / 0.2% |
| $50,001 - $250,000 | 0.16% / 0.18% |
| $250,001 - $1,000,000 | 0.12% / 0.16% |
| $1,000,001 - $2,500,000 | 0.10% / 0.14% |
| $2,500,001 - $10,000,000 | 0.08% / 0.12% |
| $10,000,001 and above | 0.04% / 0.10% |
Deposit & Withdrawal Fees
Crypto.com Exchange does not charge a fee to deposit or withdraw cryptocurrency assets to the exchange for trading. The standard blockchain transaction fees to withdraw funds from the exchange will apply that vary on the asset and the network load. For example, the fee to transfer from Crypto.com to Coinbase for Bitcoin is 0.0005 BTC.
Crypto.com Derivatives Exchange
To compete with popular leverage trading exchanges such as Bybit, FTX and even Binance, Crypto.com has expanded its products to offer a Derivatives Exchange. The platform allows BTC/USD perpetual contracts to be traded using USDC as collateral. Users on the platform can trade using 50x leverage to control a larger position to take advantage of small price movements.
Similar to the Crypto.com Exchange for trading spot, traders that hold and stake certain amounts of the Crypto.com coin (CRO) are eligible for trading fee discounts. The user-interface for the derivatives market is similar to the spot exchange as shown below.
Crypto.com Earn
A benefit with using the Crypto.com App is the ability to earn interest on cryptocurrencies. To obtain the bonus, the deposited assets must be held within the Crypto.com wallet to earn up to 6.5% p.a. on crypto and 12% for stablecoins. The Crypto.com Earn interest amount is paid out weekly in the deposited coin. For example, Bitcoin (BTC) deposits will earn interest in BTC weekly.
Staking 50,000 or more CRO tokens unlock an additional 2% p.a. interest on fixed term contracts. However, the additional interest is paid in CRO tokens, not the asset. Crypto.com Earn supports a total of 34 digital coins that include the major coins such as Bitcoin, Ethereum, Litecoin, XRP and Binance Coin. There are 8 stablecoins that can also be deposited to the Crypto.com App to earn interest such as USD Coin, Tether and True USD.
Crypto.com VISA Card
Crypto.com App offers a Bitcoin Debit Card backed by VISA to spend crypto and earn cashback rewards on purchases up to 8%. There are no setup charges or annual fees to start earning rewards at supported retailers using the Crypto.com VISA Card. To apply for the Crypto.com VISA debit card, users must download the Crypto.com App, complete identity verification (KYC), purchase CRO tokens from the App, and deposit them to their wallet to stake the CRO tokens (for 180 days). To find out how to stake CRO on Crypto.com, read this article that explains the steps involved.
Cashback Rewards
Depending on the amount of CRO tokens staked within a Crypto.com wallet, MCO VISA cardholders will receive different percentage cashback between 1% and 8% as follows:
- Obsidian VISA Card: 2% to 8%
- Icy White/Frosted Rose Gold VISA Card: 1.75% - 5%
- Royal Indigo/Jade Green VISA Card: 1.5% - 3%
- Ruby Steel VISA Card: 1% - 2%
Customers that do not stake CRO tokens can still apply and use the Crypto.com VISA card to earn a 1% cashback on purchases. However, are not eligible for additional benefits and card rebates.
Card Rebates
In addition to earning up to 8% cashback bonuses on local and international purchases, Crypto.com VISA Cardholders can benefit by earning in rebates when spending at Crypto.com premium partners that include Spotify, Netflix, Prime and Expedia. The amount of rebate does vary with the amount of CRO staked on the app, which also allows bonus interest to be earned.
There are limits to the rebates per month and customers should check the website for details. Once the 180 lock-up staking period has expired, the tokens can be transferred to a Crypto.com wallet to trade or continue staking crypto to earn additional benefits.
| Merchant | Card Rebate |
|---|---|
| Expedia/Airbnb | 10% |
| Spotify | 100% |
| Netflix | 100% |
| Amazon Prime | 100% |
Crypto.com Pay
Crypto.com is a strong advocate for blockchain technology and the adoption of cryptocurrencies. To further their long-term goal, the Crypto.com ecosystem provides a safe platform for individuals and businesses to integrate digital currencies into everyday life. Crypto.com Pay allows merchants to accept payment in Bitcoin or other popular cryptocurrencies on their websites.
Crypto.com merchant fees to settle transactions in cryptocurrencies offer savings up to 80% compared to traditional payment systems such as PayPal and the major credit card companies. Online businesses can choose to be paid in Bitcoin, Ethereum, Litecoin or the Crypto.com coin which is then converted to USD, CAD or EUR.
For online shoppers, Crypto.com App users can spend their digital currencies in their wallets like a normal bank card. The app provides generous incentives in the form of cash back and rewards for spending crypto.
Security Features
The safety of funds and information held by a cryptocurrency platform is a vital consideration when selecting an exchange considering several cryptocurrency exchange hacks in recent years.
Crypto.com takes a security-first approach when it comes to security and has implemented a number of strict measures and protocols to protect customers assets. The platform is the first cryptocurrency company in the world to have ISO/IEC 27001:2013, ISO/IEC 27701:2019, PCI:DSS 3.2.1, Level 1 compliance and CCSS.
A summary of the key security features include:
- 100% of users funds are stored offline in cold storage
- Fiat currency held in US regulated and highly-secured custodian bank accounts
- Dedicated team to monitor all transactions including KYC/AML/ATF compliance checks
- Monitors all withdrawal requests for suspicious transactions and activity
- External withdrawal address whitelisting through email verification
- Two Factor Authentication (2FA) to access the App
Customer Support
Crypto.com has a strong social media presence on Facebook and Twitter. There are several comments that complement the user interface and ease-of-use on the App. While most of the reviews on TrustPilot for Crypto.com are focused on the MCO card, overall the site has a rating of 4 out of 5 Stars based on over 200 reviews. There are a few comments that complain about slow customer service.
The Crypto.com live bot does take a while for a customer service representative to respond. However, the Support section on the website is very comprehensive and covers all topics on each of the products offered.
Crypto.com Alternatives
Frequently Asked Questions
Kris Marszalek is the Co-Founder and CEO of Crypto.com who leads of team of 200+ employees around the world located in 11 offices. The global company is based in Hong Kong, Singapore, China, United States, United Kingdom, Brazil, Bulgaria, Japan, Russia, India and Ireland.
Crypto.com does not offer a demo account with its Exchange for beginners to learn how to trade or become familiar with the trading platform. Before depositing real funds to the Crypto.com Exchange, new traders can use other platforms which offer risk-free crypto trading with a practise account.
Crypto.com is a global cryptocurrency exchange that is available to use in several countries around the world. The exchange launched its service in Australia and has obtained a licensed from the Australian Financial Service License (AFSL) in late 2020.
The digital currency app has quickly become one of the best crypto exchanges in Australia that accepts Australian Dollars (AUD) via a bank card transaction. Customers no longer need to pay foreign exchange conversion fees to buy crypto using the Crypto.com app.
Conclusion
To conclude our Crypto.com review, the App and Exchange offer excellent financial services and products to increase the global adoption of digital currencies. In particular, the Crypto.com App is a legitimate platform for mobile devices that allows investors all around the world to easily and securely obtain cryptocurrencies such as Bitcoin and Ethereum with a debit/credit card.
The Crypto.com Exchange is a good platform for intermediate and advanced traders to speculate on cryptocurrencies via an intuitive, stable and user-friendly charting interface. Users are able to speculate on 12+ trading pairs with competitive trading fees that can be discounted by holding CRO tokens. Overall, the Exchange is one of the better cryptocurrency trading platforms to choose from.
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